What we stand for

Our mission at Oakwell Homecare is to provide the highest quality, compassionate care to individuals and families in their own homes, upholding their independence, dignity, and wellbeing.

This statement drives every aspect of our service, ensuring we deliver care that respects the unique needs and preferences of each individual.

At the heart of Oakwell Homecare are our foundational values:

- Compassion: We approach each interaction with empathy, understanding, and a deep commitment to the well-being of those we serve. We believe in family values and they are the basis of why we set up Oakwell Homecare.

- Professionalism: Our team exemplifies professionalism, offering reliable, respectful, and highly competent care provision.

- Innovation: We are dedicated to continuous improvement, embracing innovative strategies to enhance the quality and effectiveness of our care.

- To deliver person-centred care that supports our service users in their homes, fostering independence and dignity.

- To innovate and adapt, ensuring our services are at the forefront of quality and responsiveness in homecare.

- To involve our service users in the creation of personalised care plans that reflect their unique needs and preferences.

- To recognise and collaborate with family carers, acknowledging their essential role in the care ecosystem.

- To meet and exceed our service users' expectations, providing clear communication and transparent service delivery.

- To offer information and communication in formats that are accessible and understandable to our service users.

- To ensure clarity regarding service costs and obligations, providing transparent terms and conditions.

- To support our caregivers with doctor-led oversight and continuous professional development.

We are committed to providing services that are:

- Person-Centred: Tailoring support to individual needs and preferences, delivered by qualified, compassionate staff.

- Respectful: Valuing the thoughts, opinions, and personal circumstances of our service users, ensuring their dignity at all times.

- Inclusive: Encouraging independence, respecting personal choices, and supporting engagement with community and social networks.

We pledge to:

- Develop personalised support plans in partnership with our service users.

- Respect individual autonomy in decision-making regarding their care.

- Provide information in accessible, understandable formats.

- Acknowledge and collaborate with informal carers, ensuring our services complement and enhance the support network of our service users.

Our focus is on enabling each individual to:

- Use their own strengths and abilities to foster a sense of independence.

- Maintain a positive and capable outlook on life.

- Take responsibility for their care and medication management, with our support.

At Oakwell Homecare, we uphold the rights of all individuals to:

- Make choices about their care and lives.

- Be treated with dignity and respect, free from discrimination.

- Receive care that promotes equality and inclusion.

We are committed to:

- Treating all individuals with dignity and respect, safeguarding their privacy and personal information.

- Respecting each person’s preferences in all aspects of care, from caregiver selection to the conduct of care activities.

- Ensuring that our service users feel heard, valued, and respected in every interaction with our team.