Privacy & Cookies policy

1. Introduction

This Privacy & Cookies Policy outlines how Oakwell Homecare ("we," "us," or "our") collects, uses, and protects your personal information when you use our website www.oakwellhomecare.com ("website"). We are committed to ensuring the privacy and security of your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

- Contact information, including your name, address, email address, and phone number.

- Personal details, including date of birth and gender.

- Health-related information provided by you for the purpose of our services.

- Website usage data, such as your IP address, browser type, referring website, pages visited, and the duration of your visit.

3. How We Use Your Information

We use your personal information for the following purposes:

- To provide our care services and manage your care plan.

- To communicate with you about your care and our services.

- To respond to your enquiries and provide customer support.

- To improve our website and services through analytics and user feedback.

- To comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing

Our legal basis for processing personal information is based on:

- The necessity of processing for the performance of a contract with you (e.g., providing care services).

- Compliance with legal obligations (e.g., maintaining health records).

- Legitimate interests pursued by us (e.g., improving our services and communicating with you).

5. Sharing Your Information

We may share your personal information with:

- Our staff and caregivers involved in providing care services.

- Third-party service providers who assist us in delivering our services (e.g., IT support, payment processing).

- Regulatory authorities and law enforcement agencies when required by law.

6. Security of Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. We use cookies for analytics, site functionality, and to remember your preferences.

8. Your Choices

You can manage cookies through your browser settings and withdraw your consent for processing personal information. However, this may affect the functionality of our website.

9. Your Rights

You have the right to:

- Access the personal information we hold about you.

- Request correction of inaccurate information.

- Request erasure of your personal information.

- Object to processing based on legitimate interests.

- Withdraw consent (where processing is based on consent).

- Data portability (receive a copy of your data in a structured, commonly used format).

10. Contact Us

If you have any questions or concerns about your personal information or this Privacy & Cookies Policy, please contact us using the form here.

11. Changes to this Policy

We may update this Privacy & Cookies Policy from time to time. The latest version will be posted on our website.

Last updated: January 2024